Return & Refund Policy
The Urban Trendy is committed to maintaining a long-lasting relationship with our customers by providing them NO QUESTION ASK 7 DAYS RETURN/REFUND POLICY.
Please email us at help@theurbantrendy.com within 24 hours of delivery if the customer received an item that was damaged, had a manufacturing defect, or was sent in error. Include your order number and a few images of the damaged item. Any customized products cannot be returned.
The Urban Trendy makes returning as simple as ordering. You can contact us by email at help@theurbantrendy.com with subject line “Return – Order Number” or through WhatsApp, or by submitting a return request in the "My Account" section of the website. We will schedule a time for our shipping partner to pick up the original item with your assistance. Make sure the item is in good condition and is brand new.
RETURN & REFUND
- Return requests is to be placed within 7 Days of product delivery.
- Customers can go to their Order Detail page from My Account section and can place Return Request. The Return request button will only be available for 7 days after the Product gets delivered.
- If you have done online payment, your refund will be credited into your bank account within 2 to 5 days.
CANCELLATION
Only within 24 hours of placing the order, not after, may the buyer cancel it. If you cancel an order and it is prepaid, it could take 2–5 working days for the refund to appear in your account after the cancellation.