FAQ'S
Are the materials used in your products genuine?
Yes, we take pride in using high-quality materials for all our fashion accessories. Our wallets, purses, and bags are crafted from durable materials like genuine leather and premium synthetics. Sunglasses feature UV-protected lenses, while our watches are made with stainless steel. Each product is designed for durability and style.
Are all of your watches and sunglasses marked with authenticity labels?
Yes, all our watches and sunglasses are marked with authenticity labels. Our sunglasses come with UV400 protection and our watches feature a stainless steel or leather mark, ensuring you receive a genuine product.
Are your products ideal for gifting?
Absolutely! Our products make perfect gifts for family, friends, and loved ones. Every item is delivered in stylish, branded packaging that includes a premium pouch and a gift box, making them ideal for special occasions.
How should I care for my fashion accessories?
- Wallets, Purses, and Bags: Wipe them with a soft cloth to remove dust. Keep them away from excessive moisture.
- Sunglasses: Use the provided cleaning cloth to wipe lenses and store them in their case when not in use.
- Watches: Clean with a microfiber cloth and avoid contact with harsh chemicals or water (unless specified waterproof).
How can I track my order?
Once your order is shipped, you will receive an email with a tracking link. Simply click the link to track the status of your shipment in real-time.
Will the plating on your watches last long?
Yes, all our watches are plated with a long-lasting, durable finish. They are nickel-free, lead-free, and hypoallergenic, ensuring comfort and longevity.
Do I need to be present to receive my order?
We recommend that you be present to receive your order. However, if you are unavailable, a family member or neighbor can sign on your behalf. Our delivery partner will ensure that a signature is obtained for secure delivery.
What happens if I miss my delivery?
Don’t worry! Our delivery partner will attempt to deliver your order three times on subsequent days. If all attempts fail, you can contact us to reschedule your delivery.
Can I change my delivery address or contact number after placing an order?
If your order hasn’t been shipped yet, you can contact us to update the delivery details. Once the order is shipped, changes are not possible. You may cancel the order and place a new one before packaging begins.
Can I inspect the package before making payment on Cash-on-Delivery orders?
For security reasons, packages must remain sealed during delivery. If you notice any tampering or damage, please refuse the package. You can always contact us for a replacement or refund.
Can I return the product to the delivery person if I don't like it?
No, please don’t return products directly to the delivery person. If you wish to return an item, you can initiate a return request through your account on our website or by contacting customer service.
What is your return/exchange policy?
We offer a 30-day return policy. If you are unsatisfied with your purchase, you can return or exchange the product in its original condition. For further assistance, contact our support team.
When will I receive my exchange shipment?
Once we receive your returned item, we will process your exchange within 2 business days.
Do you offer complete refunds for canceled orders?
Yes, we provide a complete refund if your order is canceled before it is shipped. Please refer to our return policy for detailed information.